Skip to content
logo flotel

Flotel welcomes you Thank you for choosing Flotel

flotel-map-valleyfield

In order to make your stay more enjoyable and better prepare you for the Flotel experience, here are some important information:

On the morning of your arrival you will receive a text message as well as an email to the address and phone number you entered when you made your reservation:

    • YOUR CABIN NUMBER
    • THE ACCESS CODE TO UNLOCK THE DOOR
    • THE WIFI NETWORK CODE (FREE)
    • TELEPHONE NUMBERS FOR ANY QUESTIONS OR EMERGENCIES
keypad-portes

General Information

If you wish to extend your stay, please inform the reception before 11am. Depending on availability.

Arrival time – 3pm
Departure time – 12:00

General Information

If you wish to extend your stay, please notify our front desk by 11 am and we will accommodate you upon availability.

Check in time – 3:00 pm
Check out time – 12:00 pm

Operation of the fireplace How to light the fireplace

Important Numbers

Important Numbers

recyclage

Special conditions and security

Flotel is a concept of autonomous and eco-responsible accommodation. It is therefore important that you behave in a way that is also :

  • Reducing your water consumption (pressure may vary slightly)
  • Avoiding frequent flushing of the toilet and thus increasing the frequency of flushing
  • Using the biodegradable soap provided
  • Do not throw any waste in the water or on the docks
  • Limiting your electricity consumption

Security

Your personal safety is important to us and that is why it is imperative that you are aware that the environment made available to you by this reservation, involves several risks.

You will be required to live and move on floating platforms without protection and you, as well as all members of your group, completely assume the risks of injury or drowning related to this, for you and your group.

Universal size jackets are located under the guest bed, inside the cabins, suspended and accessible under the patio stairs, and in the center of each passageway. Consult the map to learn more about these locations.

vestesauvetage
plan-vestes

Security

Your personal safety is important to us and that is why it is imperative that you be aware that the environment in which you are staying involves risks.

You will be called to live and move on floating platforms and you, and all members of your group, must act with caution and strongly suggest that you wear a flotation jacket.

Universal size jackets are located under the extra bed, inside the cabins, suspended and accessible under the stairs on the patio side, as well as in the center of each passage. See the map to learn more about these places.

vestesauvetage
plan-vestes

Accessories and online store

Several accessories and items will be made available to you during your stay and following your departure, any missing item will be charged directly to your credit card.

Some products may be available for sale and, if so, you can purchase them on our website at www.flotel.ca

Personal data of customers

In order to coordinate your stay, we need to use information such as your name and address, as well as your specific needs and booking details, to pass on to the suppliers involved in organizing the activities.

The person in charge

The person making the reservation (the “Responsible Party”) must be 18 years of age or older and have the capacity and authority to make the reservation, and agree to these reservation terms on behalf of all members of his/her party.

The “Responsible Party” must verify the accuracy of the personal information of all persons involved in the reservation.

Any complaints or comments can be sent by email to info@flotel.ca. Enjoy your stay!

Cancellation Policy

Due to the very limited number of cabins available no refunds will be given will be given within 30 days of your arrival date. At 31 days or more from your arrival date, the refund will be 90% of the total amount of your reservation, in order to cover the costs of the transaction.

Once the reservation is confirmed, it is no longer possible to apply promotional offers and discounts retrospectively.

The tourist taxes, resort fees or other taxes prescribed by law, are charged and clearly indicated on this document.

Flotel

Telephone: 1-877-819-0979 (voice calls or text messages)

E-mail: info@flotel.ca

Flotel A Unique Experience

Flotel offers unique experiences to help you discover and appreciate the charm of the regions and all they have to offer.

Contact us Email | Texting | IM | Calling

  • This field is for validation purposes and should be left unchanged.